7 Ways to Fix iPhone WhatsApp “Couldn’t Restore Chat History”

Please help. I want to restore my WhatsApp from my iCloud backup but its telling impossible to restore. I dont know why. I have a good internet connection and Im on the latest version of the app. I have tried several times but it didnt work.” 

iphone whatsapp couldn’t restore chat history

Have you ever run into the WhatsApp restore from iCloud not working problem? You’ve completed setting up WhatsApp after switching to a new iPhone 11. But when you try to restore the chats in your iCloud backup to the new device, you see a message saying: “Couldn’t restore chat history.” This is a problem that a lot of iOS users have reported and it can be quite problematic since you won’t be able to see the messages in your WhatsApp backup until you restore the messages.

If this is the error that you’re faced with when attempting to restore your WhatsApp chat history, this article will share with you 7 ways to fix this issue on your iPhone. Let’s check out.

Way 1: Check Internet Connection

A good internet connection is a requirement when you try to restore WhatsApp chats. Therefore the first thing you should do when you encounter this problem is to check your connection. Make sure that the device is connected to a stable Wi-Fi or cellular network. You can also switch from Wi-Fi to cellular data or vice verse if you think the network you are currently using is unstable.

check internet connection

Way 2: Check iPhone Storage

You couldn’t restore chat history of WhatsApp on your iPhone if you don’t have adequate storage space on the device. In this case, the best solution is to remove some of the unnecessary files on your iPhone to create space for the restored chats.

check iphone storage

Way 3: Check the Phone Number and iCloud ID

You will also be unable to restore the WhatsApp messages unless you are using the same phone number and Apple ID that you used to back up the messages in the first place. If not, change the phone number and the Apple ID to match the ones you used during the backup to see if the error is gone.

Way 4: Turn On iCloud Drive

The iCloud Drive allows you to store documents and data in your iCloud account. Therefore, if this function is disabled, you may be unable to restore the backup to your iPhone. So, go to Settings > iCloud and make sure that iCloud Drive is enabled before trying to restore the chats again.

enable icloud drive

Way 5: Force Restart Your iPhone

Sometimes settings and system bugs can cause problem of iPhone WhatsApp couldn’t restore chat history. The easiest way to remove these system issues is to force restart the device. Here’s how to do that:

  • For iPhone 8 and earlier: Quickly press and release the volume up button, quickly press and hold the volume down button, then press and hold the side button until the Apple Logo appears.
  • For iPhone 7 and 7 plus: Press and hold the power (side) and the volume down button together until the Apple logo appears.
  • For iPhone 6 and 6 plus: Press and hold the power and home buttons at the same time until the Apple logo appears on the screen and the device restarts.

turn off and turn on iphone

Way 6: Update iOS and WhatsApp Version

New versions of both WhatsApp and iOS can come with bug fixes that can easily eliminate errors like couldn’t restore chat history. So if this problem persists, consider updating your iPhone as well as the version of WhatsApp you are running.

To update WhatsApp, open the App Store and tap on “Updates”. Find “WhatsApp” and then tap on the “Update” button to update the app.
To update the iOS version to the latest, go to Settings > General > Software Update and if an update is available, click on “Download and Install” to begin the update process.

update ios firmware

Way 7: Restore WhatsApp to iPhone without iCloud

If you are still unable to restore WhatsApp via iCloud, you may want to consider using a third-party alternative like FoneGeek - WhatsApp Transfer. This is one of the best tools to backup, restore and even transfer WhatsApp data from one device to another. Using it, you can restore iPhone WhatsApp messages without reinstalling the app. The following are just some of the features that make this tool the ideal solution:

  • It is helpful in creating a full backup of WhatsApp data on your iPhone, iPad to the computer in one click.
  • You can also use it to restore the same backup to your device without uninstalling the WhatsApp app.
  • It is also quite useful in the transfer of WhatsApp between devices, including iPhone to iPhone, Android to iPhone, iPhone to Android, etc.
  • It can also backup and restore data from other social messaging apps like LINE, Viber, Kik and WeChat.

   

To restore WhatsApp chats to the iPhone without iCloud, follow these simple steps:

Step 1: Download and install the WhatsApp Backup & Restore tool to your computer and then open the program. In the main widow, click on “WhatsApp Transfer” to begin the process.

fonegeek home

Step 2: Click on the WhatsApp tap and select “Restore WhatsApp Messages to iOS device”, then connect your iPhone to the computer. Select the most relevant backup from the list of backups and click “Next” to continue.

restore whatsapp to ios device

Step 3: You should then see the WhatsApp chats in the backup file. Select and preview the chats you would like to restore and then click “Recover to Device” or “Recover to Computer”.

restore only whatsapp from itunes

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By Fay J. Melton

Posted on Jun 06, 2018, 16:22:12

Fay Melton has explored the area of technology and software for more than 5 years and he is enthusiastic about helping users solve various technology issues.