9 Ways to Fix iPhone Group Messaging Not Working after iOS 13/12 Update

The group messaging feature on your iPhone is probably the best of any device. With it, you can easily communicate with more than one person at a time, enabling you to send a single message that everyone in the group will be able to see. But as useful as this feature can be, it can also come with some problems. Lately, iPhone users have been reporting that the iPhone group messaging is not working after iOS 13 update.

Although there are a lot of reasons why iPhone group messaging may not work correctly, a software update can trigger the problem. In this article, we are going to look at some of things you can do to fix this problem.

Why iPhone Group Messaging is Not Working after iOS 13/12 Update

Like we mentioned before, there are several factors that can contribute to this issue. Some of the most common include the following:

  • It is possible that the feature that allows for group texting on your iPhone is turned off and you only need to re-enable it to fix the problem.
  • It is also possible that the device doesn’t have adequate storage space to receive new messages
  • Although most people report the issue after a software update, the feature can also fail to work if the device is running a relatively older version of iOS.

How to Fix iPhone Group Messaging Not Working after Upgrading to iOS 13/12

Now that we know why the group messaging feature may not be working, the following are just some of the solutions you can try:

1. The Best Solution: Using an iOS System Recovery Tool

If the iPhone group messaging stops working as soon as you update the device to the latest version of iOS 13, then it is very likely that the issue could be software related. In this case, the best thing to do is to use a third-party tool like FoneGeek iOS System Recovery. This iOS System Recovery is designed to help you eliminate some of the more common and complex iOS related issues including this one. The following are just some of the this iOS System Recovery can do:

  • The program offers powerful features that you can use to fix iOS issues without causing data loss.
  • It can be used to fix a large number of iOS issues including an iPhone stuck in recovery mode an iPhone stuck in the DFU mode one that is in a constant boot loop among other issues.
  • It fixes all issues without compromising the security of the data on your device.
  • It is compatible with all iOS devices and all versions of iOS firmware including iOS 13.

   

To use this iOS System Recovery to fix this issue, follow these simple steps:

Step 1: Install this software on your computer and then launch it. Click on “Repair” in the main interface and then connect the iPhone to the computer using USB cables.

choose recovery mode

Step 2: You may need to put the device in DFU or Recovery Mode before the program can detect the device. Once the device is detected, the program will detect the necessary firmware for the device. Click on “Start” and the program will download the latest firmware for the device.

device information

Step 3: When the download is complete, the software will begin fixing the device immediately.

fix now

The device will restart when the process is complete. You can now check if the group messaging feature is working.

fix ios system

2. Restart iMessage App

You may be able to easily and quickly fix this iPhone group messaging not working by simply restarting the iMessage app. In the same way that a restart can refresh the iPhone, restarting the iMessage app can refresh the app and eliminate the problem.

To restart the iMessage app simply tap on the Home button and swipe the iMessage app up. Now open the iMessage app again to see if the group messaging feature works.

You can also go to Settings > Messages and then turn off iMessages. Restart the device before going back to Settings > Messages to turn iMessages on again.

disable enable imessage

3. Check if Group Messaging is Enabled

Before you try any complex solutions, it is possible that the group messaging is not working simply because it is turned off. Some app features have been known to turn off when you update the device and therefore you may want to check if Group Messaging is enabled. Here’s how to do it:

Step 1: Open settings on your device and then tap on “Messages”.

Step 2: Scroll down to find “Group Messaging” and make sure it is enabled.

disable group messaging iphone

If it is enabled and your iPhone still can’t receive or send group messages, try one of the other solutions in this article.

4. Delete the Conversation

Another way to fix this problem is to simply delete the problematic conversation. Try to send the conversation again to see if the ‘iPhone group messaging not working in iOS 13’ issue is fixed.

5. Turn Airplane Mode On and then Off

If you are still unable to send and receive group messages, turning on airplane mode and then turning it off again has been known to help. Swipe up from the bottom of the home screen to access the Control Center and then tap on the Airplane mode icon to turn it on. Wait a few seconds and then turn it off again.

You can also go to Settings > Airplane mode to turn it on and then off.

turn off and turn on airplane mode

6. Hard Reset iPhone

A hard reset is also a great way to refresh the device and eliminate this and many other bugs that could be causing problems with the iPhone.

To hard reset an iPhone 6 or earlier model, hold down the Power and Home buttons until you see the Apple Logo on the screen.

For iPhone 7 and earlier models, hold down the Power and Volume Down buttons until the Apple Logo appears.

turn off and turn on iphone

7. Update Carrier Settings

You can improve network connectivity and therefore eliminate this iPhone group messaging problem by updating your carrier settings. Follow these simple steps to update the carrier settings:

  • Step 1: Connect your device to a Wi-Fi or Cellular data network.
  • Step 2: Now go to Settings > General > About.
  • Step 3: If there is an update available, click on “Update” to update your carrier settings.

check carrier settings update

8. Reset Network Settings

Since this would be a network connectivity issue, another way to fix this iPhone group messaging not working problem is to reset the network settings. Doing this will remove all your network settings and you may have to reconnect to Wi-Fi networks, Bluetooth settings and other connections. Here’s how to reset the network settings:

  • Step 1: Go to Settings > General > Reset.
  • Step 2: Select “Reset Network Settings”.
  • Step 3: When prompted, enter your password and confirm by tapping “Reset Network Settings” again.

reset network settings

When the process is complete, reconnect to your networks and check if group messaging is working.

9. Restore iPhone with iTunes

If none of the solutions work, you can try to restore the iPhone with iTunes. While this method may work to fix the device, it will result in total data loss. That being said, here’s how you can restore your iPhone with iTunes to fix ‘iPhone group messaging not working’ problem.

  • Step 1: Open iTunes on your computer and then connect the iPhone to the computer using USB cables.
  • Step 2: Click on your device when it appears and then select “Restore iPhone”.
  • Step 3: Once you select the items you want to restore, click on “Restore” to begin the process. The iPhone will restart when the process is complete and hopefully the group messaging problem should be gone.

restore ios system

The above solutions are aimed at helping you fix this iPhone group messaging not working issue. Hopefully one or more of the above solutions should work. Share your thoughts with us in the comments section below.

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By Joan J. Mims

Posted on Aug 08, 2019, 21:58:38

Joan J. Mims is interested in researching all tips about iPhone, iPad and Android. He loves to share useful ideas with all users.