iPhone Caller ID Not Showing Names in iOS 13/12? Check the Fixes Here

After installing iOS 13 on my iPhone XS Max, my caller ID stopped functioning. All my contacts in my phone remained intact, but it seems as if the contact is not being linked to the number that is calling me. The latest update (13) still didn't solve this. Are there more people with this issue? And how can this be solved?

Why caller id not working on iPhone 11? Nowadays, hundreds of iPhone users report the problem on apple's support for BBS. When they receive a call, the screen does not respond immediately until 10 seconds later, and the caller id is not displayed as usual. They cannot easily identify who is calling to them. It causes too much inconvenience to them. We have introduced a few methods below, let’s outline how to use these methods to fix the caller id not showing names on iPhone 11/XS/XR/XS Max.

Before we adopt a series of measures, try the most common methods mentioned below to eliminate the iOS 13 caller id not showing problem with ease.

  • Confirm what the name that you added to the contact list is spelled correctly.
  • Delete any other calling or caller apps.
  • Your contact ID may be blocked or hidden due to the network. So you may have to ask for the carrier for assistance.

If your iPhone caller id is still not showing names, you can go through the content below to get more solutions.

1. Check If Show My Caller ID is Disabled

Generally, the caller id is not displayed when receiving a call is possible the reason that ‘Show My Caller ID’ is turned off on the caller’s iPhone. Thus it's necessary to contact the caller and check if this option is enabled or disabled.

Step 1. On the home screen of the iPhone, click Settings and find the phone option on the Settings screen.

Step 2. Scroll down to find ‘Show My Caller ID’ and turn it on.

disable show my caller id

The caller id will be displayed correctly when there is another call.

2. Check If Your iPhone Has a System Issue

You can also test to see if it's a device problem. Insert the SIM card on another iPhone to check if caller id is working. If the caller id of the same number displayed on another iPhone, it could be your iPhone problem. Restore the Settings or content or fix iPhone system is advisable.

Restore iPhone Content and Settings

Before restoring the content to factory settings, all the iPhone information will be wiped completely. Thus back up iPhone data should be taken into consideration on prior to that. Here is how to reset iPhone to factory settings:

Step 1. Go to Settings > General > Reset and select Erase All Content and Settings. Then the iPhone will wipe all the information off its storage and be reset as a new one.

erase all content and settings

Step 2. Plug your device into the computer and choose to restore from iTunes backup.

restore iphone system

3. Fix iPhone System Issue without Data Loss

When it claims to fix iPhone problems, most common way is to reset the iPhone to factory reset. And the bad result is that the data on iPhone will get lost. Thankfully, you can turn to FoneGeek iOS System Recovery for help. This affordable tool is specially designed to get rid of various common and uncommon iOS system issues after upgrading to iOS 13 or 12, etc. This tool is worth to be recommended as no data will be affected during and after the repairing process.

  • It will bring your iPhone back to normal in a few clicks, with no data loss.
  • Large number of iPhone problems will be resolved easily and quickly, including reboot problem, black/white screen, call id not working problem, etc.
  • It is updated regularly and compatible with the newest iPhone 11, iPhone XS, iPhone XR, iPhone XS Max, etc.

Let’s follow the steps below to fix caller id not working with the FoneGeek iOS System Recovery.

Step 1. Head to the official site or click the download button above to install the iOS System Recovery on your computer.


Step 2. After the installation, open it up and select ‘Repair’.

choose recovery mode

Step 3. Subsequently, using an USB cable to connect your iPhone to computer until it is detected by the program. Then click ‘Start’.

device information

Step 4. A new window will pop up, prompting you to check your device information or manually select the right device info and click on ‘Fix Now’.

fix now

It is noted that the device should not be disconnected with the iOS System Recovery until the repair process has completed.


By Fay J. Melton

Posted on May 05, 2018, 14:19:16

Fay Melton has explored the area of technology and software for more than 5 years and he is enthusiastic about helping users solve various technology issues.