How to Fix iPhone Voicemail Not Working in iOS 13/12

Recently, we’ve got numerous complaints from our users who say that voicemail app on their iPhone or iPad is not working as it should. It’s really frustrating when voicemail stop working, especially for those were waiting an important call from a friend or a client. In case you’ve jump into the same trouble and found out that voicemail is not working on your iPhone soon after updating to iOS 13,12, then this article will prove very useful to you.

Here we will address some of the most common iPhone visual voicemail not working problems, as well as what should be done in order to fix the error and get the voicemail running normally again on your iPhone or iPad.

Common iPhone Voicemail Not Working Problems

Before we get to the solutions, it is important to understand some of the common iPhone voicemail issues that you may encounter. In this way, it can be easier to determine the best solution for your particular problem. These common issues include the following:

  • Your iPhone is not showing or downloading voicemail messages.
  • You can’t set up voicemail after iOS update.
  • You don’t receive alerts or notifications about voicemails.
  • Callers are not able to leave a voicemail message.
  • Voicemail is currently unavailable or you cannot access voicemail.
  • You are getting duplicate or multiple copies of voicemail messages.
  • You can’t hear or listen to the voicemail messages.
  • You can’t delete the voicemail messages.

The following are just some of the most effective solutions if you are facing one or more of the above iPhone voicemail not working issues:

Fix 1: Reopen the Phone App

One of the easiest ways to get the iPhone voicemail feature working properly again is to close and reopen the Phone app. This is the best solution to try before attempting any more invasive solutions. If you still can’t get voicemail to work smoothly even after closing and reopening the Phone app, try the next solution.

Fix 2: Restart Your iPhone

The next simple solution to try if your iPhone’s voicemail will not work properly is to restart the device. This will be particularly helpful if the iOS system has a glitch that could be causing the problem. Here’s how you can restart your iPhone:

  • For iPhone 8 or later - press and quickly release the Volume Up button and then press and quickly release the Volume Down button. Now keep holding the Power (Side) button until you see the Apple Logo.
  • For iPhone 7 and 7 Plus - Press and hold the Power and Volume down buttons until the Apple Logo appears on the screen.
  • For iPhone 6 and earlier - Press and hold the Home and Power button until you see the Apple Logo.

hard reboot iphone

Fix 3: Verify If Voicemail is Set Up Properly

It is not uncommon for an iOS update to change the handset configuration. So, if you are experiencing voicemail issues after an iOS 13/12 update, it is a good idea to check if voicemail settings are set up correctly. Here’s how you can do that:

  • Step 1: Open the Phone app and choose “Voicemail”, then tap on “Set Up Now”.
  • Step2: On this page, create a new password for voicemail and then tap “Done”.
  • Step 3: Choose a default greeting message or record one and then tap “Done” to save it.

set up voicemail

Fix 4: Turn on and off Airplane Mode

Toggling Airplane mode on and off is also a effective solution to fix voicemail issues on your iPhone or iPad. You can simply go to Settings > Airplane mode and turn it on. Wait a few seconds and then turn it off again.

Fix 5: Reset Network Settings

Resetting network settings on your iPhone could also work to solve this problem. But keep in mind that you will have to sign in to all your networks again after doing this. To reset iPhone network settings, follow these simple steps:

  • Step 1: Open Settings on your iPhone.
  • Step 2: Go to General > Reset and tap on “Reset Network Settings.
  • Step 3: Enter your device’s passcode to confirm the reset and wait for the process to be completed.

reset network settings

Fix 6: Reset Voicemail Password

You may also be able to fix the problem with voicemail on your iPhone by resetting the voicemail password. Here’s how to do it:

  • Step 1: Begin by contacting your carrier’s service about the problem. Be sure to be as detailed as possible.
  • Step 2: Now on your iPhone, open the Phone app and then navigate to the voicemail tab.
  • Step 3: A popup will appear telling you to set up your voicemail. You can tap “Change Voicemail Password” to reset the password.

reset voicemail password

Fix 7: Check & Update Carrier Settings

You can also try to update the carrier settings to see if this will fix the problem. Here’s how to do that:

  • Step 1: Open the Settings and then go to General > About.
  • Step 2: Tap “Carrier Update” and if an update is available, tap “Update” to update the settings.

update carrier settings

Fix 8: Fix iPhone Voicemail Not Working without Data Loss

If all the solutions above fail to work, the problem might be the iOS system itself in which case you might need an iOS system repair tool. One of the best tools to use is FoneGeek iOS System Recovery. The program is very simple to use and will repair any iOS issues without data loss including voicemail related problems, iPhone stuck in Recovery mode, DFU mode, white Apple logo, black screen, keeps restarting, etc. Plus, it is fully compatible with the latest iOS 13 and iPhone 11/11 Pro.

   

To fix voicemail not working on iPhone problem, download and install the iOS repair tool on to your computer and then follow these simple steps:

Step 1: Open the iOS System Recovery software on your computer after successful installation and in the main window, select the “Repair” option.

dr.fone home

Step 2: Click on “iOS Repair” and connect your iPhone to the computer via USB cable. The program should automatically detect the device and display two repair modes.

ios system recovery

Step 3: Click on “Standard Mode” and the program will immediately search for the latest firmware for your device. Select a proper version and click on “Start” to begin downloading the firmware package.

ios system recovery

Step 4: When the firmware has been downloaded, click on “Fix Now” and the program will begin repairing the device. Please keep your iPhone connected to the computer and wait for the process to complete.

ios system recovery

The whole process will take only a few minutes. The device will restart in normal mode and the iPhone voicemail not working problem should be gone.

Bonus: Recover Voicemails Not Showing Up on iPhone

If your voicemails are not showing up on your iPhone properly and you suspect that they may have been accidentally deleted, you can use a data recovery tool like FoneGeek iPhone Data Recovery to get the messages back. This program can recover the voicemail messages whether you have a backup for them or not. Apart from voicemail, it can help you recover deleted contacts, text messages, photos, videos, notes, WhatsApp, Viber, voice memos, Safari history, and more data from iPhone/iPad/iPod.

   

To recover the missing voicemail messages on iPhone, download and install the iPhone Recovery software on to your computer and then follow these simple steps:

Step 1: Run the iPhone Voicemail Recovery on your computer and then connect the iPhone to the computer using USB cable. In the main scree, select the “Recover” option to continue.

dr.fone home

Step 2: The program will detect the device and you should see all the different types of data that you can recover. Select “Voicemail” and other data you would like to recover and then click on “Start Scan”.

start scan iphone

Step 3: The program will begin scanning your device for the deleted voicemail messages. Keep the device connected through the scanning process. You can click “Pause” if you happen to see the data you are looking for during the scanning process.

scanning iphone

Step 4: Once the scan is complete, you should see all recoverable data displayed by categories. Click on the type of data and then preview, select the files you would like to recover on the left. Click “Recover to Computer” or “Recover to Device” to recover the voicemail messages.

recover contacts iphone

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By Edwin J. Parke

Posted on May 05, 2018, 14:19:16

As a professional writer who is interested in technology, Edwin J. Parke has helped thousands of users by offering various tips to solve their problems.